Question 1

What is generally the size of a tour group ?

Accepted Answer

Generally the number of guest traveling varies depending on the destination. The average group size for World tour is between 40 to 47 and Indian tour is between 28 to 56. However, if a particular tour gets an overwhelming response or if it is a special tour like My Fair Lady or Second Innings tour then the group size may go beyond the aforesaid group size.

Question 2

Who would be my co-travelers ?

Accepted Answer

Your co-travelers can be any individual, right from a professional C.A or Doctor to a teacher, a teenager, an artist, a politician, businessman, people of any religion, from any region, any language etc. When you return from your dream holiday, we assure you that there will be additions to your friends list.

Question 3

Will it be possible to extend my stay at a destination ?

Accepted Answer

You can extend your stay provided you intimate us of such extension at the time of your booking. Additional charges will be applicable. No extensions/alterations can be done when the tour is in progress.

Question 4

Can I avail just a part of the tour?

Accepted Answer

It is not advisable to do tours partly as you wont be able to experience your dream destinations completely. Kesari offers you a wide range of products that suit your requirements. Our travel consultants will guide you on the same.

Question 5

Is the tour itinerary susceptible to last minute changes, as we need to plan our leaves & make necessary arrangements accordingly?

Accepted Answer

We do not change the itinerary nor date of the tour, however in case of force majeure events, circumstances force us to change the routing or date of the tour, as the case may be, just for your safety.

Question 6

Can I incorporate any changes in my travel plan once the booking is done?

Accepted Answer

Yes, you can modify your booking or travel plan. There may be certain charges for modifications or for canceling the old booking and making new arrangements. The travel consultants at our offices will assist you for the same.

Question 7

Is there any refund against cancellation?

Accepted Answer

Cancellation of tour will attract certain cancellation charges. The travel consultant will give you the details about such cancellation at the time of booking or for more information on cancellation charges.

Question 8

What are my options in the event that a tour receives less response ?

Accepted Answer

Generally, we operate all the tours that we launch, however in some cases the total number of bookings fall below our prescribed minimum operating capacity, in such cases we give you options and then accommodate or merge your tour with other available tours. You may also opt for our customized packages in such cases, but the services like group games, group activities, meals, tour leader etc may or may not be provided.

Question 9

Do you provide Leave Travel Certificate?

Accepted Answer

We do provide the leave travel certificate, subject to your intimation to us about your requirement at the time of booking the tour itself.

Question 10

If I misplace my passport, what assistance will I be provided ?

Accepted Answer

Ideally only 1 Tour Leader is assigned to manage the group & since he has to follow the itinerary, the group may have to move ahead to the next destination while you may have to stay back at your current location – additional services will be on chargeable basis! Either we may be able to provide you with assistance – subject to availability & on chargeable basis only – who'll assist you with all the required & necessary formalities like lodging a complaint / FIR at the nearest police station & securing a Landing Certificate from the Indian Embassy of the respective international destination.

Question 11

What is an e-ticket?

Accepted Answer

An e–ticket is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. You may request for a copy to be sent to your e-mail id, in-case of International tours - if & when you require e-tickets for buying Forex, for VISA formalities. For outstation guests who have booked Domestic tours & may arrive at the airport before the scheduled time, we may issue an e-ticket copy if requested for - on a case to case basis, under such circumstances, you are requested to not make any changes in it at the airport as it is a group PNR & any changes may create problem for the entire group!

Question 12

What does the World tour price include ?

Accepted Answer

The World tour price generally is inclusive of your travel arrangements, accommodation, all meals, sightseeing, entrance charges, visas, airport taxes, Tour Leader services, etc. For more information on inclusion of tour price kindly refer tour inclusion section on the respective tour itinerary page on our website

Question 13

What does the Indian tour price include ?

Accepted Answer

The Indian tour price generally is inclusive of your accommodation, all meals, sightseeing, entrance charges, Tour Leader services,etc but does not include your to and fro journey tickets. However we do have Airport to Airport tours which is all inclusive tours by Air. For more information on inclusion of tour price kindly refer tour inclusion section on the respective tour itinerary page on our website .

Question 14

Can I avail any early booking benefit ?

Accepted Answer

Yes, you get an advance booking discount for all tours on paying full registration amount at the time of booking. Discounts are slab wise and are given on first cum first serve basis. They are valid for limited seats, limited period, limited tours and vary depending on the tour and region, so book early and save thousands. Kesari also offers full payment discount if you pay the entire tour price 60 - 300 days prior to the tour departure .

Question 15

What benefits can Repeat Travelers and Senior Citizens expect ?

Accepted Answer

Kesari does have repeat guest and senior citizen discounts and it varies as per the tour. The travel consultant will provide the details when you book the tour .

Question 16

What are the benefits of group bookings?

Accepted Answer

Yes, you are eligible for group discount if you book for a group of more than 8 guests on the same day.

Question 17

Is there any age criteria for discounts? Do children also get discount?

Accepted Answer

Discounts are applicable for all guests who are or above 2 years of age for both World tours & Indian tours.

Question 18

Discounts are applicable for all guests who are or above 2 years of age for both World tours & Indian tours.

Accepted Answer

Infant is any guest who is below 2 years of age whereas child is guest who is or above 2 years of age and below 12 years of age.

Question 19

Is there any specific reason, why there is a remarkable difference in the price for an Infant & a Child for the World tours?

Accepted Answer

Airlines have different airfares for both infant and child as per their defined age category. For infant, airfare is 10% of the adult airfare whereas for child, it is 75% of adult fare or at times child fare may be the same as adult fare. For child above 2 years we also provide separate coach seats for the entire tour .

Question 20

Why is the World tour price quoted in Indian Rupees as well as in Foreign currency?

Accepted Answer

This is because we incur expenses of the tour in two currencies. Your air tickets, visa, documentation, some part of land arrangements and miscellaneous expenses are done in Indian currency whereas your land arrangements like hotel booking, meals, coach, sightseeing, entrance tickets etc. are done in foreign currency.

Question 21

What are the modes of travel on tour?

Accepted Answer

The modes of travel depend upon the tour which you book. Generally, we travel by Flight, Coach, Train, Cruise, Speed boat, Jet Foil, Cable Car, etc as mentioned in the itinerary. For more information refer respective tour itinerary page on

Question 22

Are there any night journeys on tour?

Accepted Answer

For flights we may have night journeys, but we normally avoid night journeys on tour as far as possible.

Question 23

How hectic is the pace of the tours ?

Accepted Answer

We have a wide range of products which are designed as leisurely paced to medium paced to fast. Most of the tours are medium to fast pace as we cover maximum must see sight-seeings, we do not have optional sight-seeings.

Question 24

Do we have to walk a lot on tours ?

Accepted Answer

Generally, we have to walk at sightseeing places, amusement parks and at the airports sometimes for a long distance, however the same will be timely instructed by the Tour Leader.

Question 25

Do we have to wake up early on tours ?

Accepted Answer

Unless otherwise specified by the Tour Leader for world tour, we normally follow 6-7-8 schedule i.e wake up at 6 am, breakfast at 7 am and departure at 8 am and for Indian tour its 7-8-9 schedule i.e. wake up at 7 am, breakfast at 8 am and departure at 9 am. However, the schedule may change as per the situation.

Question 26

Do we get wake-up calls on tours ?

Accepted Answer

Yes, you do get telephonic wake up call through the hotel automated system, however it is advisable to have your mobile alarms set to be on the safer side.

Question 27

What if I reach late and miss a part of the tour ?

Accepted Answer

Punctuality is of utmost importance when traveling in group. We do not want you to miss any part of the tour so please be on time and always follow the Tour Leader's instructions. In case, you miss any part of the tour, we are not responsible/liable and no refund shall be given to you in this regard.

Question 28

What assistance is provided to a disabled person or a senior citizen, who needs special assistance on tour?

Accepted Answer

A qualified companion must accompany the guest who needs such special assistance as individual assistance cannot be given to such guest by the Tour Leader considering he has to manage the entire group.

Question 29

Can I take a wheelchair on tour? Will it be difficult while visiting places?

Accepted Answer

Yes, you can bring your own wheel chair and move at most of the sightseeing places but a qualified companion must accompany guest who are traveling on wheelchair.

Question 30

Will I get drinking water during sight-seeing?

Accepted Answer

In most of the countries tap water is considered very safe and widely available. In-case, it is not so and wherever Kesari provides the same is mentioned in the respective tour itinerary page on the website

Question 31

Will I get some time for my-self on the tour?

Accepted Answer

Group Tour Itineraries are designed and planned in such a way that you should get to see maximum places, so you will get time only when you are back at the hotel. However, if you wish to skip any sightseeing, then you have to inform the Tour Leader accordingly, but you shall not get any refund for such services which you have not availed at your own discretion.

Question 32

At a particular destination, can my relative join me on the tour?

Accepted Answer

Yes, your relative is always welcome. S/he can join us on tour subject to your intimation to us at the time of your booking and payment of prescribed charges to make him / her eligible to join our tour and avail our services on tour.

Question 33

Will Kesari recommend me where to shop on a tour ?

Accepted Answer

Our Tour Leader will provide information about the shopping areas on tour, however s/he will not suggest/recommend / promote any particular shop, area etc. to you.

Question 34

Can I use my credit card for shopping / personal expense while on an International tour ?

Accepted Answer

Yes, you can use Internationally accepted Credit cards for shopping and personal expenses but kindly cross check with your Bank before effecting any transaction. We are not responsible/liable for any loss, fraud, damage, cheating etc., if any, occurs in such cases.

Question 35

How can I stay in touch with my family and friends on a World tour ?

Accepted Answer

While on tour, you can be in touch with your family and friends through a local calling card or local sim card as you may deem fit and desirable. You have to carry your mobile handset. We are not responsible for any charges levied by the international local authorities neither shall be responsible for loss of your mobile handset.

Question 36

What assistance is provided, if I dis-continue the scheduled tour, on account of illness?

Accepted Answer

If you fall sick on tour, kindly inform the Tour Leader immediately. The Tour Leader will assist you in making all arrangements for the medical aid, doctor on call etc. However, the expenses will have to be borne by you. Here, Insurance plays a major role hence we highly recommend that you should get yourself and your family insured adequately before travel.

Question 37

Can I get medicine on a World tour?

Accepted Answer

We highly recommend you to carry sufficient medicines along with you on tour. While packing, distribute them evenly in different bags to ensure that you have some medicine with you incase there is any delay in getting baggage or loss. However you do get medicines on tour but your doctors prescription for the same is a must.

Question 38

Does Kesari book our journey tickets for Indian tours?

Accepted Answer

Indian tour price does not include air or railway tickets. In-case, you wish to travel by rail the tickets have to be booked by yourself. We book for your air travel only. However, we also have Air to Air tours where the tour price is inclusive of to and fro air ticket cost.

Question 39

If I book my own railway /air tickets, do I have to submit a copy to Kesari?

Accepted Answer

If you book your own railway / air tickets then the ticket details must be shared with the travel Consultant.

Question 40

Will Kesari assist for one way journey tickets?

Accepted Answer

Kesari will assist you with one way tickets for regular tours but for Air to Air packages guest has to take to and fro ticket. They cannot opt for only one way ticket as the to & fro ticket fare is included in the tour price.

Question 41

How much baggage is allowed per ticket?

Accepted Answer

At present, depending upon the airline, most of the airlines are allowing 15 Kgs of Cargo bags per ticket and 05 Kgs of Handbag per ticket. In addition to hand baggage, one personal item like Laptop or ladies purse is allowed. However, due to security reasons for Jammu and Srinagar flights the hand baggage also goes along with the check in baggage and only laptop or digital camera is permitted inside the aircraft.

Question 42

Do I need to carry any ID proof while traveling?

Accepted Answer

Yes, all tourists traveling by air / rail for Indian tours have to carry photo identification proof in the form of driving license, election ID card, PAN card, passport and for students their school / college ID card. Also, at certain sightseeing places in India any Identity proof (except PAN card) is a must which is mentioned on the respective tour itinerary page on our website

Question 43

How is the seat allocation in the coach?

Accepted Answer

Seat numbers in the coach are allotted on the booking priority, first come first serve basis. Seat numbers 1, 2, 3 and 4 in each coach are reserved for the Tour Leader / Guide and are Premium seats. Further seat allocation is done as per the booking priority and the same is informed by the Tour Leaders on tour.

Question 44

How can I get first seats in the coach?

Accepted Answer

You need to book as early as possible to get the first seats in the coach. However, for selected World tours, seat number 3 , 4 are reserved as premium seats which can be booked subject to availability and at an additional cost. Premium seats cannot be availed if the tour is full.

Question 45

How many hours approximately is the road journey everyday? Do we have frequent stops en route?

Accepted Answer

The road journey is completely dependent on the tour itinerary and number of places covered . The driving distance varies for each tour. You get sufficient halts during the journey.

Question 46

What type of meals are included on tour?

Accepted Answer

As per the tour itinerary requirement, there is a preset menu. We serve vegetarian food along with 1 non vegetarian dish. Breakfast is continental and meals are Indian with an occasional addition of Fast/Local food.

Question 47

Can I request for a special meal?

Accepted Answer

Yes, special meal like Jain meal (No onion garlic), Fasting meal- as per availability and Baby meal can be arranged subject to prior intimation. In case of baby meal we provide tin milk, plain dal and rice only, during meals as per the itinerary. For in between requirements of baby we recommend you to carry sufficient baby food along with you.

Question 48

Do you have a cook or caravan facility on world tours?

Accepted Answer

For World tours, we generally have meals at Indian restaurants as it gives you an opportunity to enjoy a different ambiance and is comfortable. At times, we do give packed food too depending upon the itinerary.

Question 49

I am an avid tea consumer, do you have provision for the same ?

Accepted Answer

You can have tea /coffee at the time of breakfast. Also, at various sightseeing places we provide tea/coffee/ice cream/soft drink etc which is mentioned in our itinerary under Extra Toppings. Kesari also provides you instant tea/coffee sachets with which you can have tea / coffee in your room whenever you want for World Tours.

Question 50

Do I need a passport to travel ?

Accepted Answer

Yes, Passport is mandatory for any international travel.

Question 51

If I do not have a passport, will Kesari assist for the same ?

Accepted Answer

If you do not have a passport you can apply for the same online on www.passportindia.gov.in if you are an Indian National, however Kesari does not assist for the same.

Question 52

With my maiden name reflecting on the passport, can I book the tour with my married name?

Accepted Answer

It is important that the tour booking should be done as per your name on the passport as all further travel arrangements are booked accordingly and passport is the only valid document abroad for verification.

Question 53

What is Visa and how should I obtain the Visa?

Accepted Answer

VISA is the short form for Visitors Intending to Stay Abroad. It is a permission granted by the high commission or consulate of the country you wish to visit. For certain countries, you have to go for personal interview too. Kesari will assist you in filing the visa application. The visa facilitation fees are included in the tour price.

Question 54

What is the possibility of getting a VISA?

Accepted Answer

Granting or Non-Granting of a Visa solely depends on the respective Consulate/ Embassy. We just assist you in filing the application for the Visa. We neither assure nor guarantee the Visa to anyone since the same is beyond our control.

Question 55

If due to Visa rejection I need to cancel my travel plan then do I get a refund?

Accepted Answer

Yes, you can get a refund after deducting the Visa application fees and cancellation charges, if any.

Question 56

Do I need Overseas Travel insurance?

Accepted Answer

It is advisable to acquire adequate Overseas Travel Insurance cover for protection from any possible risks such as damage, loss, accident or injury to life etc on tour. For Europe and Dubai tours, the insurance is included in the tour price for those aged up to 59 years for the duration of the tour. Guest above 59 years of age will have to pay the difference on the insurance premium as applicable.

Question 57

If I extend my holiday after or before the scheduled tour then how about my Visas/Insurance?

Accepted Answer

The Visa or Insurance included in the tour price is only for the tour duration. For your extended holiday we will process your visa or insurance accordingly, you just need to pay the difference.

Question 58

Does the Tour Leader assist us on the entire tour?

Accepted Answer

Yes, the tour leader will assist you throughout the tour and this is one of the USP's of Kesari. However, they are not responsible for baggage or any kind of personal belongings.

Question 59

In which language will the Tour Leader communicate with us on tour?

Accepted Answer

The Tour Leader will preferably communicate or give instructions on tour in Hindi and English.

Question 60

Generally how many Tour Leaders are allotted to a group tour?

Accepted Answer

For World tours, we have 1 Tour Leader for the entire group where as for Indian Tours, 1 Tour Leader with 1 or 2 Tour Assistant depending upon group size.

Question 61

How many days prior to the tour should I do the booking?

Accepted Answer

We recommend you to book your tour at least 9 months prior to the scheduled departure date as most of our tours fill up 6 months in advance. For Indian tours, railway booking opens 120 days prior to the departure date. However, if you book early you can avail of the advance booking discounts, priority in the coach etc.

Question 62

How can I book a tour?

Accepted Answer

You can book your tour at any of the Kesari offices or Kesari's Preferred Sales Agents or Kesari Franchisee. Refer to our world showcase for the listing of our offices and Preferred sales agents and Franchisee. If guests are residing out of India, they can book their tour online.2

Question 63

What are the documents required to book a tour?

Accepted Answer

To book a world tour, you need passport with 6 months validity subsequent to the scheduled departure date of the tour and with sufficient number of blank pages for visa purposes. You also need to pay a registration amount depending on the tour price. Where as for Indian Tours identification proof and registration amount is required for detailed information on the booking procedure click here.

Question 64

Do I need to pay the entire tour price lump-sum while booking?

Accepted Answer

If you pay the tour price at one go 60 days prior departure then you are benefited as you get full payment discount. It is not mandatory though, you can pay the registration amount to book and pay the balance payment later.

Place	Hotel	Nights
ALLEPPEY	HOTEL BONANZA or Similar	1
MUNNAR	SECRET VALLEY PLANTATION RESOR or Similar	2
COCHIN	MERCY or Similar	1

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Itinerary Description

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Days Plan

1 Kochi – Alleppy (Hotel)

1 Kochi – Alleppy (Hotel)

2 Alleppy (Hotel) - Munnar

2 Alleppy (Hotel) - Munnar

3 Munnar

3 Munnar

4 Munnar – Kochi

4 Munnar – Kochi

5 Departure from Kochi

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Kochi – Alleppy (Hotel)

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Alleppy (Hotel) - Munnar

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Munnar

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Munnar – Kochi

5
Departure from Kochi